Privacy Policy
Privacy Policy
1. Who we are
Braver Steps Occupational Therapy provides private occupational therapy services in clients’ homes or community settings in the UK. In this policy, “we”, “us” and “our” refer to Braver Steps Occupational Therapy.
2. What information we collect
We may collect and process:
Contact details (name, address, phone number, email)
Basic personal details (date of birth, preferred contact method)
Health and medical information relevant to occupational therapy
Appointment, assessment and treatment records
Payment and invoicing information
We may also collect information from referrers (e.g. GPs, case managers) with your consent, where required.
3. How we use your information
We use your information to:
Provide occupational therapy assessment and treatment
Communicate with you about appointments, reports and recommendations
Maintain accurate clinical records
Manage bookings, payments, invoices and accounting
Meet our legal, regulatory and professional obligations
We only use your information where we have a lawful basis to do so under UK data protection law (for example: your consent, performance of a contract, legal obligation, vital interests, or our legitimate interests as health professionals).
4. Sharing your information
We may share information:
With other health and social care professionals involved in your care, where appropriate
With your GP, referrer or case manager, where relevant and usually with your knowledge/consent
With our professional advisers (e.g. accountant), where necessary
Where we are legally required to do so (for example, safeguarding concerns or a court order)
We do not sell your personal information to third parties.
5. How we store and protect your information
We store your information securely in electronic records. We use appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access.
Clinical records are retained for the minimum periods required by law and professional guidelines. After this, they are securely destroyed.
6. Your rights
Under UK data protection law, you have rights over your personal data, including the right to:
Access a copy of the information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information, in some circumstances
Object to or restrict how we use your information, in some circumstances
Withdraw consent where we rely on it (this will not affect past use based on your consent)
To exercise these rights, please contact us using the details below.
7. Contact us
If you have any questions about this policy or how we handle your data, or if you wish to make a complaint, please contact:
Braver Steps Occupational Therapy
Victoria84ryan@gmail.com
07831807878
If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO) in the UK.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
Last updated: November 2025
Cookies & Tracking
What are cookies?
Cookies are small text files stored on your device when you visit our website. They help the website work properly and give us basic information about how people use the site.
How we use cookies
Braver Steps Occupational Therapy may use cookies to:
Make the website function correctly
Remember your preferences (for example, if you’ve dismissed a notice)
Understand how visitors use our website (for example, which pages are most popular), usually through anonymised analytics
We do not use cookies to identify you personally, and we do not sell any information gathered via cookies.
Third-party cookies
If we use third-party services (for example, website analytics providers such as Google Analytics, or embedded content like maps or videos), these providers may set their own cookies. These are controlled by the relevant third party, not by us.
Managing cookies
You can usually manage or delete cookies through the settings in your web browser. You can also choose to block cookies altogether, although some parts of the website may not work correctly if you do.
To find out more about cookies, including how to see what cookies have been set, visit your browser’s help pages.